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Frequently asked questions

What is the return policy?

Last updated on June 3, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please email us at laplumanegraja@gmail.com

The return address is set by default to the printing facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Please contact us at laplumanegraja@gmail.com before returning any products. We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are at your expense.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Where are returns sent to?

By default, the return address of La Pluma Negra is Printful’s (our printer) and is based on where your package was fulfilled:

Packages sent out from our US and Mexico facilities are returned to 217 Wrangler Drive, Coppell, Texas 75019.
Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
Packages sent out from our Latvian facility are returned to Lidostas Parks, Marupes novads, Latvia LV-2167.
Packages sent out from our Spanish facility are returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages sent out from our UK facility are returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Printful Core Company-Owned Facilities:

UNITED STATES
• Charlotte, North Carolina
• Dallas, Texas
• Los Angeles (Chatsworth), California
CANADA
• Toronto, Ontario
MEXICO
• Tijuana, Baja California
EUROPE
• Riga, Latvia (EU headquarters)
• Barcelona, Spain
• Birmingham, United Kingdom
PARTNER FACILITIES
• South America: Rio de Janeiro, Brazil
• Asia: Amakusa, Japan
• Australia: Brisbane and Melbourne

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

What number do I call to get additional help?

For additional assistance, please contact us at 876-361-3324 or email us at laplumanegraja@gmail.com. We are available during business hours to answer your questions and help resolve any issues. Please have your order number ready when you call.

What are the features of these Tees?

The tees have the following features:

• 100% combed and ring-spun cotton (Heather colors contain polyester)
• Fabric weight: 4.2 oz./yd.² (142 g/m²)
• Pre-shrunk fabric
• Side-seamed construction
• Shoulder-to-shoulder taping
• Blank product sourced from Nicaragua, Mexico, Honduras, or the US

Disclaimer: The fabric is slightly sheer and may appear see-through, especially in lighter colors or under certain lighting conditions.

CUSTOMER SERVICE

876-361-3324

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